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If you don't like the product you ordered, we are happy to provide a 14-days return or refund policy for items in "good condition".
If the product is the customized product and in the production, no refund or return without quality problems.
If you want to find a local installtion service, please check our local store HANSSHOW.COM
Cause 1: The adapter harness is not properly connected.
Solution: Reconnect and reseat the connectors.
Cause 2: The main unit plug was disconnected and not reconnected within 5 minutes.
Solution: Reconnect the wiring harness, lock the car for 2 hours, keep the phone and remote key more than 20 meters away from the car, and check if the screen can light up after 2 hours.
Cause: Not connected to the correct host Bluetooth.
Solution: Reinitiate a search and connect to the correct Bluetooth device.
Cause: Air conditioning interface is in the closed state.
Solution: Click to open the air conditioning and adjust the fan speed.
Cause: Bluetooth connection may not be established.
Solution: Connect to BT966 on the main unit and then restart the original car's host system.
Cause: Bluetooth only outputs sound through the original car's audio system.
Solution: Microphone functionality is compatible with third-party application software for audio output.
Solution: You must upgrade the software.
Follow these instructions to upgrade the software
- Turn on the machine first.
- Format the USB to fat32, then copy the decompressed file to the
USB and plug it into the machine.The machine will
automatically upgrade after recognizing the software. - The machine cannot be powered off during the
upgrade process. After the upgrade is successful,
the machine will automatically restart and enter the main interface. The upgrade process takes
about 5 minutes.