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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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We bear the freight to the destination. Due to different country with different policies, we will not bear relevant taxes and other expenses.
If you don't like the product you ordered, we are happy to provide a 14-days return or refund policy for items in "good condition".
If the product is the customized product and in the production, no refund or return without quality problems.
If you want to find a local installtion service, please check our local store Tesstudio.com
Common Troubleshooting Guide
Solution: Need to upgrade the screen. (Please read the instruction first before upgrade)
Upgrade file & instruction: Click Here
Solution: Place five fingers on the screen, wait for 5 seconds, click the touch point to adjust the screen touch sensitivity.
Instruction video: Click Here
Reason
- The adapter harness is not connected properly
- After the host plug is unplugged, it is not connected back within 5 minutes
Solution
- Unplug the plug again
- Connect the wire harness, lock the vehicle for 2 hours, keep the phone and remote key more than 20 meters away from the vehicle, and check whether the screen can be lit after 2 hours
Reason
- The corresponding host Bluetooth is not connected
Solution
- Search again and connect the correct Bluetooth
Reason
- Ambient light is off state
Solution
- Click to turn on the ambient light
Reason
- Air conditioning interface is off state
Solution
- Click to turn on the air conditioner and adjust the wind speed
Reason
- Maybe Bluetooth isn't connected
Solution
- Connect the main screen to the BT966 and restart the original vehicle main screen
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