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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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We bear the freight to the destination. Due to different country with different policies, we will not bear relevant taxes and other expenses.
If you don't like the product you ordered, we are happy to provide a 14-days return or refund policy for items in "good condition".
If the product is the customized product and in the production, no refund or return without quality problems.
Common Troubleshooting Guide
Solution: Use a USB drive with a capacity of 4-32GB to download the upgrade files to upgrade.
Upgrade files: Click Here
Reason:
- The power supply fuse is burnt out
- Microprocessor abnormal operation caused by other factors
- After unplugged the host connector, it is not plugged in within 5 minutes
- The host or screen plug is not plugged tightly
Solution
- Replace the fuse of the same model
- Restart the key fob
- Connect all the wire harnesses, lock the car for 2 hours, keep the mobile phone and remote key more than 20 meters away from the car, and check whether the screen can be setup after 2 hours
- Reconnect the host plug
Reason
- Screen data error
Solution
- Press the RST reset button on the right side of the screen to restart the system
Reason
- Navigation software is uninstalled or deleted
Solution
- Reinstall the navigation software
Reason
- WIFI is not connected
Solution
- Connect WIFI to synchronize online map
Reason
- GPS antenna position interferes
Solution
- Relocate the position
Reason
- The protocol wire of the power wire is not connected
Solution
- Reconnect the wire and check the wire interface
Reason
- Front camera function is not turned on
Solution
- Vehicle setting - Others - Turn on Front camera
Reason
- Check whether the SIM card is loose or not inserted
Solution
- Re insert the SIM card and then restart again
Reason
- Carplay did not connect in the correct way or the screen software version is outdated
Solution
- Reconnect Bluetooth or upgrade APP; Contact aftersale service or download the upgrade software from the website
Reason
- The system signal is not synchronized
Solution
- Unplug the power cable and reconnect
Reason
- The camera has water ingress or the harness is aged and broken
- The harness of camera is loose
Solution
- Replace the front camera
- Reconnect the camera harness