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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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Shipping Info
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We bear the freight to the destination. Due to different country with different policies, we will not bear relevant taxes and other expenses.
Return & Refund
Common Troubleshooting Guide
Reason:
- The power supply fuse is burnt out
- Microprocessor abnormal operation caused by other factors
- After unplugged the host connector, it is not plugged in within 5 minutes
- The host or screen plug is not plugged tightly
Solution
- Replace the fuse of the same model
- Restart the key fob
- Connect all the wire harnesses, lock the car for 2 hours, keep the mobile phone and remote key more than 20 meters away from the car, and check whether the screen can be setup after 2 hours
- Reconnect the host plug
Reason
- Screen data error
Solution
- Press the RST reset button on the right side of the screen to restart the system
Reason:
- Navigation software is uninstalled or deleted
Solution:
- Re install the navigation software
Reason
- WIFI is not connected or there is no 4G network
Solution
- Connect WIFI to synchronize online map or check whether there is 4G signal
Reason
- GPS antenna position interferes
Solution
- Relocate the position
Reason
- The protocol wire of the power wire is not connected
Solution
- Reconnect the wire and check the wire interface
Reason
- Carplay did not connect in the correct way or the screen software version is outdated
Solution
- Reconnect Bluetooth or upgrade APP; Contact aftersale service or download the upgrade software from the website
Reason
- The system signal is not synchronized
Solution
- Unplug the power cable and reconnect
Reason
- Signal jamming
Solution
- 1. Set the default call path to the original vehicle Bluetooth or external speakers.
- 2. When using carplay, if you want to route calls through the car or speakers by default, you need to go to iPhone Settings>Accessibility>Touch>Call Audio Routing>Set as Bluetooth headset, and then default to any Bluetooth device. In this case, Tesla is selected.
Reason
- Incorrect setting
Solution
- Check whether auto is selected in the setting instead of speaker